Effective Date: 20th May, 2023
Introduction
Company Overview
Zirasales Limited ("we," "us," or "our") provides Software-as-a-Service (SaaS) solutions for various software products across different industries. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of users ("you" or "your") who access and use our SaaS platform ("the Service") for our different software products. We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR). By using our Service, you consent to the practices described in this Privacy Policy.
Information We Collect
2.1 Personal Information
2.1.1 Information You Provide
When you sign up or use our Service, we may collect personal information directly from you. The types of personal information we may collect include:
Contact information (such as name, email address, phone number, and address)
Account credentials (such as username and password)
Payment information (such as credit card details)
Employment or professional information (such as job title, company name)
2.1.2 Information We Collect Automatically
We may collect certain information automatically when you use our Service. This may include:
Device information (such as IP address, browser type, operating system)
Log data (such as access times, pages visited, referring URL)
Usage data (such as features used, interactions within the platform)
2.2 Legal Basis for Processing
We rely on the following legal bases for processing personal information under the GDPR:
The processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.
The processing is necessary to comply with legal obligations.
The processing is based on your consent, which you may withdraw at any time.
The processing is necessary for our legitimate interests, provided they do not override your rights and interests.
How We Use Your Information
3.1 Providing and Improving the Service
We use the collected information to provide and maintain the Service. This includes:
Authenticating and identifying you when you access the platform
Customizing and personalizing the user experience
Responding to your inquiries and providing customer support
Analyzing and improving the performance and functionality of the Service
Developing new features and services
3.2 Communication and Marketing
We may use your contact information to communicate with you about our Service, updates, promotions, and important announcements related to the specific software product(s) you use. We will obtain your consent before sending any direct marketing communications.
3.3 Payment Processing
If you make payments through our Service, we may use your payment information to process transactions, prevent fraud, and comply with legal obligations.
3.4 Aggregated and Anonymized Data
We may use non-personal information or aggregate your personal information to generate statistical or demographic data for analytical and research purposes.
Information Sharing and Disclosure
4.1 Third-Party Service Providers
We may share your personal information with third-party service providers who assist us in delivering the Service, providing customer support, conducting data analysis, or processing payments. These providers are contractually bound to process your information in accordance with GDPR requirements and are prohibited from disclosing or using it for other purposes.
4.2 Compliance with Laws and Legal Processes
We may disclose your personal information when required by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations. We may also share your information to protect our rights, property, or safety, or the rights, property, or safety of others.
4.3 International Data Transfers
If we transfer your personal information outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place, such as using standard contractual clauses or relying on Privacy Shield certification where applicable.
Data Retention and Security
5.1 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your personal information once it is no longer needed.
5.2 Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We regularly review and enhance our security practices to ensure the ongoing confidentiality, integrity, and availability of your data.
Your Rights and Choices
6.1 Rights of Data Subjects
Under the GDPR, you have the following rights regarding your personal information:
Right to access: You have the right to access the personal information we hold about you.
Right to rectification: You have the right to request correction of any inaccurate or incomplete personal information.
Right to erasure: You have the right to request deletion of your personal information in certain circumstances.
Right to restrict processing: You have the right to request a restriction on the processing of your personal information in certain circumstances.
Right to data portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
Right to object: You have the right to object to the processing of your personal information in certain circumstances.
Right to withdraw consent: If we rely on your consent for processing, you have the right to withdraw your consent at any time.
6.2 Exercising Your Rights
To exercise your rights or for any privacy-related inquiries, please contact us using the contact details provided below. We will respond to your request within the timeframes required by law.
Children's Privacy
Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will promptly delete it from our records.
Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our privacy practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communication channels. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at legal@zirasales.com